Fantastic news! For the third year running,
Microsoft Dynamics CRM is a LEADER in the Gartner Magic Quadrant for CRM Customer Service Contact Center for 2011!
Read the entire article here.
GARTNER Speaks!
Gartner continues to recognize Microsoft’s hard work, aligned focus and increasing momentum in delivering compelling CRM customer service offerings to the marketplace. Gartner recognizes Microsoft’s deliberate tightening of partnerships with other Microsoft product and services groups. Specifically, Gartner calls out the native Microsoft Outlook look
and feel, together with the integration of SharePoint and Microsoft Office. Other areas important, but not specifically called out in this note, are the upcoming release of the Customer Care Accelerator for Microsoft Dynamics CRM 2011 (scheduled for end of month) and Microsoft’s ability to articulate a vision with Office 365 and Lync.
Gartner continues to recognize Microsoft’s hard work, aligned focus and increasing momentum in delivering compelling CRM customer service offerings to the marketplace. Gartner recognizes Microsoft’s deliberate tightening of partnerships with other Microsoft product and services groups. Specifically, Gartner calls out the native Microsoft Outlook look
and feel, together with the integration of SharePoint and Microsoft Office. Other areas important, but not specifically called out in this note, are the upcoming release of the Customer Care Accelerator for Microsoft Dynamics CRM 2011 (scheduled for end of month) and Microsoft’s ability to articulate a vision with Office 365 and Lync.
You can read the entire article by Clicking Here.
My very best,
Steven
Steve's Site Innovation, Transformation, Change, Growth, Culture Building, Learning 