Category Archives: Entitlement Tracking in Microsoft CRM 2015

Configuration of Entitlements in Microsoft CRM 2015

Last year during the spring release of CRM 2013 Microsoft started a changeover in Microsoft CRM service module from Case support based on contracts to Case support based on entitlements. Continue reading →

Posted in Configuration CRM 2015, CRM 2015 New Features, CRM Configuration, CRM Service, Entitlement Tracking in Microsoft CRM 2015 | Tagged , , , , , , | 2 Comments